We are a small, family run business who focus on customer service. We originally started sourcing stickers as we’d had our own children and wanted stickers on their nursery walls. Therefore the products we sell we have actually used. As we are family run you will receive a personal service, so if you aren’t happy, please email us and we’ll always help – firstname.lastname@example.org
Payment is securely handled by Paypal. Both UK and International buyers can purchase items using Paypal with no hidden charges. You do not need a Paypal account, you can still purchase using your debit or credit cards via Paypal.
If you would prefer to pay cash on collection, this is acceptable. Contact us to arrange collection (DE56, UK).
We ship everywhere in the world, however, we cannot be held responsible for local import taxes, charges or customs delays which are outside of our control.
Orders are shipped once payment has cleared, usually within 1 working day. Orders placed after 9am Friday or over the weekend will be dispatched at 8am Monday (except during public holidays).
Delivery times are typical:
UK – 1-5 working days (95% of orders within 2 days)
Europe EU – 5-7 working days (95% of orders with 5 days)
Rest of World – 10-21 working days (95% of orders within 14 days)
Occasionally items can suffer from delays due to circumstances out of control. If your item has not arrived within the above time frame, please contact us so we can try and track down your order.
If you require your item urgently, please pick an express delivery option.
Please allow 4-6 weeks for items sent abroad before considering it lost (This is to allow time for an item to be delivered overseas – it may have been held at customs or a local delivery office in the destination country and be waiting for collection or redelivery if no one was at home to accept the item when delivery was initially attempted). If you still haven’t received your item, please contact us.
All products come with a 14 day money-back gaurantee. If you are not completely satisfied, for whatever reason, please contact us at email@example.com for a replacement or 100% refund, including return postage costs – the choice is yours.
If you do want to return any products, simply email us at firstname.lastname@example.org with your order number and we will advise on how to return. You must contact us first before returning any product for a return authorisation number.